Senior Technical Support Analyst

We are looking for a candidate with higher education for the position:

Senior Technical Support Analyst (IT Dep.)

Ref. IT/02/1123

Lokalizacja: Kielce

Recruitment is covered by the "Join NSK" Program (referral bonus).

This is the job for you if you are looking for a position where you can develop your IT skills while working in an international environment.

Your responsibilities will include:

·             Ensure an effective, professional support for NSK users across all NSK sites in EMEA region

·             Review, prioritise and respond to Technical Support Service Desk tickets in accordance with defined SLA’s and ITIL best practices

·             Resolve 2nd line technical issues over the telephone, via email, or chat, in a friendly and professional manner

·             Provide a timely fault resolution service for specified ICT systems to correct system faults

  We are looking for you if:

·             Bachelor’s degree in Computer Science or related field is strongly preferred

·             You are speaking communicative English (min. level B2)

·             Experience on a similar position

·             You have customer service skill, knowledge of MS Windows (troubleshooting); ITIL certificate will be an advantage

·             You have knowledge of computer network & data security

·             You have knowledge about business processes/systems (ERP, MRP)  - would be advantage

·             You have ability to analyse software licenses and understand complex licensing agreements. - would be advantage

If you want to join us:

·            Send your CV, including the ref. number in the title, to the following address: cader-m@nsk.com

·            Don't miss the application deadline (22/12/2023)

·            Visit our website: (www.nskeurope.pl) and click here to learn more about the updated privacy policy for candidates for jobs at NSK Europe http://www.nskeurope.pl/odpowiedzialnosc-2221.htm#tab4444